Question 1

Where does Suncore Transport provide medical transportation services?

Accepted Answer

We provide medical transportation services throughout Pinellas, Pasco, Hillsborough, and Polk counties. This includes the metropolitan areas, all major hospitals, clinics, and medical facilities.

Question 2

How far in advance do I need to schedule transportation?

Accepted Answer

We recommend scheduling transportation at least 48 hours in advance to ensure availability. However, we also offer same-day transportation services. Ride confirmations are typically completed the day before to the scheduled ride, upon payment has been made.

Question 3

What types of medical transportation does Suncore Transport offer?

Accepted Answer

We offer door-to-door non-emergency medical transportation services such as ambulatory transportation, wheelchair transportation, and stretcher transportation.

Question 4

Is your medical transportation service available 24/7?

Accepted Answer

Our medical transportation service are available to the community 24/7, 365 days a year.

Question 5

Do you provide transport for non-medical purposes?

Accepted Answer

Even though we mainly provide transportation for medical purposes, such as doctor appointments, hospital visits, and other medical appointments, we also provide specialized services too. Please reach out directly for additional information or special requests.

Question 6

What safety measures are in place during transportation?

Accepted Answer

We take safety very seriously and have strict protocols in place to ensure the safety and comfort of our passengers. These include regular vehicle maintenance, driver training, and adherence to all applicable safety regulations.

Question 7

Can NEMT take me to the emergency room?

Accepted Answer

Non-Emergency Medical Transportation (NEMT) services are specifically designed to transport individuals for scheduled medical appointments, treatments, and other non-urgent healthcare needs. If you are experiencing a medical emergency, you should call 911 or immediately go to the nearest emergency room to receive the appropriate level of care. Do not delay critical care.

Question 8

Does Medicaid cover NEMT services?

Accepted Answer

Medicaid covers Non-Emergency Medical Transportation (NEMT) for eligible beneficiaries who lack other transportation options. In Florida, these services are managed by designated brokers that oversee different regions. To arrange or schedule this transportation, contact the state's Medicaid agency or managed care plan. Specific details and limitations may vary by program.

Question 9

Does Medicare cover NEMT services?

Accepted Answer

Typically, Original Medicare (Part A and Part B) does not include coverage for Non-Emergency Medical Transportation (NEMT) services. However, certain Medicare Advantage (Part C) plans may provide additional benefits, such as NEMT. It's essential to review your specific plan details to understand the coverage options available to you.

Question 10

What factors determine the cost of a ride?

Accepted Answer

The cost of our rides depends on various factors such as location, type of service, and distance traveled. While it is difficult to provide general pricing, we are committed to offering competitive and transparent pricing to ensure you get the best value for your money

Question 11

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, personal checks, online payments, and net terms for facility accounts.

Frequently Asked Questions

Medical Transport FAQ: Your Questions, Expertly Answered