FREQUENTLY ASKED QUESTIONS

We provide medical transportation services throughout Pinellas, Pasco, Hillsborough, and Polk counties. This includes the metropolitan areas, all major hospitals, clinics, and medical facilities.

We recommend scheduling transportation at least 48 hours in advance to ensure availability. However, we also offer same-day transportation services.

We offer non-emergency medical transportation services such as ambulatory transportation, wheelchair transportation, and stretcher transportation.

Our medical transportation service are available to the community 24/7, 365 days a year.

Even though we mainly provide transportation for medical purposes, such as doctor appointments, hospital visits, and other medical appointments, we also provide specialized services too. Please reach out directly for additional information or special requests.

We take safety very seriously and have strict protocols in place to ensure the safety and comfort of our passengers. These include regular vehicle maintenance, driver training, and adherence to all applicable safety regulations.

Non-Emergency Medical Transportation (NEMT) services are specifically designed to transport individuals for scheduled medical appointments, treatments, and other non-urgent healthcare needs. If you are experiencing a medical emergency, you should call 911 or immediately go to the nearest emergency room to receive the appropriate level of care. Do not delay critical care.

Medicaid covers Non-Emergency Medical Transportation (NEMT) for eligible beneficiaries who lack other transportation options. In Florida, these services are managed by designated brokers that oversee different regions. To arrange or schedule this transportation, contact the state's Medicaid agency or managed care plan. Specific details and limitations may vary by program.

Typically, Original Medicare (Part A and Part B) does not include coverage for Non-Emergency Medical Transportation (NEMT) services. However, certain Medicare Advantage (Part C) plans may provide additional benefits, such as NEMT. It's essential to review your specific plan details to understand the coverage options available to you.

The cost of our rides depends on various factors such as location, type of service, and distance traveled. While it is difficult to provide a specific price, we are committed to offering competitive and transparent pricing to ensure you get the best value for your money

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, personal checks, online payments, and net terms for facility accounts.