Privacy Policy
Last Updated: 5/4/2024
Thank you for visiting Suncore Transport's website (the "Site"). Suncore Transport ("us", "we", or "our") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your information. By accessing or using the Site, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you use our website or our medical transportation services, we may collect and process various types of personal information, including but not limited to:
- Personal Identifiers: Name, address, date of birth, contact information (phone number, email address), and government-issued identification numbers (such as driver's license or insurance information).
- Health Information: Medical history, current medical conditions, medications, treatment plans, and other health-related information necessary for providing medical transportation services.
- Payment Information: Credit card details, billing address, and other financial information necessary for processing payments for our services.
- Usage Data: Information about how you interact with our website, including your IP address, browser type, device information, and browsing activity.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To provide you with safe and efficient medical transportation services, including scheduling rides, coordinating pickups and drop-offs, and communicating with you regarding your transportation needs.
- Billing and Payment: To process payments for our services, verify insurance coverage, and generate invoices.
- Customer Support: To respond to inquiries, resolve complaints, and provide support related to our services.
- Improving Services: To analyze usage patterns, identify areas for improvement, and enhance the quality of our services and user experience.
- Compliance: To comply with legal and regulatory requirements, including but not limited to HIPAA, state privacy laws, and industry standards for protecting sensitive information.
Information Sharing and Disclosure
We may share your personal information with the following parties:
- Authorized Personnel: Our employees, contractors, and agents who need access to your information to perform their duties in providing transportation services or supporting our operations.
- Third-Party Service Providers: Trusted third-party service providers who assist us in operating our website, processing payments, managing customer data, or providing other services on our behalf.
- Healthcare Providers: With your consent, we may share your health information with healthcare providers involved in your treatment or care, including hospitals, clinics, and medical facilities.
- Legal Compliance: We may disclose your information when required by law, subpoena, court order, or other legal process, or to protect our rights, property, or safety.
Data Security
We employ administrative, technical, and physical safeguards to protect the security and confidentiality of your personal information. These measures include encryption, access controls, secure storage, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access and obtain a copy of your personal information held by us.
- Correction: You have the right to request correction of any inaccurate or incomplete personal information.
- Deletion: You have the right to request deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
- Restriction: You have the right to restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the information or object to its processing.
- Objection: You have the right to object to the processing of your personal information under certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.
- Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller.
To exercise your rights or for any inquiries regarding your personal information, please contact us using the contact information provided below.
Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your rights regarding your personal information, please contact us at:
info@suncoretransport.com