Terms and Conditions

 Terms and Conditions

Last Updated: 5/4/2024

Thank you for choosing Suncore Transport for your medical transportation needs. These Terms and Conditions govern your use of the Suncore Transport website (the "Site") and our medical transportation services. By accessing or using the Site or our services, you agree to be bound by these Terms and Conditions.

1. Services

1.1 Description of Services: Suncore Transport provides non-emergency medical transportation services to individuals requiring assistance with transportation to and from medical appointments, treatments, hospitals, clinics, and other healthcare facilities.

1.2 Service Limitations: Our services are subject to availability and may be limited by factors such as scheduling constraints, geographic location, and regulatory requirements. We reserve the right to refuse service to any individual or cancel scheduled rides for reasons including but not limited to safety concerns, non-payment, or violation of these Terms and Conditions.

2. Booking and Payments

2.1 Booking Process: To request transportation services, you must submit a booking request through our website, mobile app, or by contacting our customer service team. Booking requests are subject to confirmation and availability.

2.2 Payment: Payment for transportation services is due at the time of booking unless otherwise arranged. We accept various forms of payment, including credit cards, debit cards, and insurance coverage where applicable. Prices for our services are provided on our website and may vary based on factors such as distance, time, and service type.

2.3 Cancellation and Refunds: Cancellations made within a specified time frame may be eligible for a full or partial refund, as outlined in our cancellation policy. Refunds will be issued to the original form of payment.

3. User Responsibilities

3.1 Accuracy of Information: You agree to provide accurate and complete information when booking transportation services, including your name, contact information, pickup location, and any special requirements or accommodations.

3.2 Compliance with Laws: You agree to comply with all applicable laws, regulations, and guidelines governing the use of our services, including but not limited to traffic laws, safety regulations, and healthcare privacy laws such as HIPAA (Health Insurance Portability and Accountability Act).

3.3 Conduct: You agree to behave in a respectful and courteous manner towards our drivers, staff, and other passengers. Any behavior deemed disruptive, threatening, or unlawful may result in denial of service and termination of your account.

4. Liability and Disclaimers

4.1 Limitation of Liability: Suncore Transport shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services, including but not limited to personal injury, property damage, or loss of income.

4.2 Disclaimer of Warranties: Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We make no representations or warranties regarding the accuracy, reliability, or suitability of the services for any particular purpose.

5. Intellectual Property

5.1 Ownership: All content and materials available on the Site, including but not limited to text, graphics, logos, images, and software, are the property of Suncore Transport or its licensors and are protected by copyright, trademark, and other intellectual property laws.

5.2 Use Restrictions: You may not modify, reproduce, distribute, transmit, or create derivative works of any content or materials from the Site without our prior written consent.

6. Privacy

6.1 Privacy Policy: Your use of the Site and our services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Site or our services, you consent to the collection and use of your information as described in the Privacy Policy.

7. Amendments

7.1 Changes to Terms and Conditions: We reserve the right to update or change these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms and Conditions on the Site. Your continued use of the Site or our services after the posting of any changes constitutes acceptance of those changes.

8. Governing Law

8.1 Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of Florida, without regard to its conflict of law principles.

9. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

info@suncoretransport.com